Returning Products

Returning Products

    Claim
    If the goods you receive are damaged or defective, you can make a claim by contacting us.

    If the merchant has accepted that the claim is justified, we will replace the advertised product with another of the same type or refund the amount paid by you in the event that we cannot provide a replacement for the product.

    If the merchant has accepted that the claim is reasonable, the cost of returning the advertised product and delivering a new one shall be borne by the company.

    Return of ordered products

    WITHDRAWAL OF DISTANCE CONTRACT AND PURCHASED GOODS
     
    1. On the grounds of Art. 50 of the Consumer Protection Act (CPA), a consumer who has the quality of a consumer within the meaning of the CPA has the right to withdraw from the distance sale contract and to request the return of the goods ordered and purchased by him within 14 (fourteen) days from the date of receipt of the Goods by the User or by a third party other than the carrier and specified by the User, or when the User has ordered many goods with one order, which are delivered separately, starting from the date on which the User or a third party, different by the carrier and specified by the User, received the last good. The conditions under which the return is made are:
     
    • The User shall notify the Provider in advance by e-mail: admin@mebelinovdom.com that on the grounds of Art. 50 of the Law on Public Procurement, the company shall withdraw from the distance sale contract, where it shall also indicate a bank account for the return of the amount paid;
    • The original packaging of the Product has not been opened by the manufacturer and its integrity has not been broken, as well as the integrity of the protective stickers and other labels affixed by the Supplier has not been broken;

    If the above conditions are not fulfilled, the Provider reserves the right to refuse to accept the returned Goods and accordingly not to recover the full amounts paid by the User. The consumer is not entitled to refuse in respect of goods and circumstances covered by Art. 57 of the LPC.
     
    2. All transportation and any other costs of returning the Goods are entirely at the expense of the User. Until the moment the Goods are delivered by the User to the Supplier, the risk of accidental loss and damage or damage shall be borne entirely by the User. In the event that, by its nature, a Goods cannot be returned by regular mail, the User shall bear the cost of returning the Goods otherwise and pay them according to the relevant tariffs, price lists, etc. to the relevant courier or other companies that he chooses to use for the return.
     
    3. In case a User exercises his right under Art. 50 of the PPA, provided that it fulfills the above conditions, the Supplier undertakes to reimburse the Price of the Goods (except for additional costs related to the method of delivery chosen by the User, other than the cheapest standard method of delivery, offered by the Provider) by bank transfer (under the bank account specified above) within the statutory 14-day period. The User explicitly declares his / her consent to reimbursement by the Provider by bank transfer, irrespective of the payment method used by the User for payment of executed Orders. The Provider is entitled to delay the repayment of the payments until the Goods have been received back or until proof is provided that the Goods have been sent back, whichever is the earlier.

    4. The user may use, but is not obliged to, the following form for exercising his right under Art. 50 of the CPA for the cancellation of the contract.

    5. The User shall send to the Supplier or return the Goods without undue delay and in any case not later than 14 days from the date on which the User has notified the Supplier of his termination of the distance contract. The time limit is considered to be fulfilled if the User sends or returns the Goods to the Provider before the expiry of the 14-day period.
     
    6. The goods must be returned to the city of Yambol, 1 Industrial Str. (Furniture Factory NEW HOME)
     
    7. The cost of returning the goods is at the expense of the consumer!

ACCORDING TO THE LAW ON THE PROVISION OF DIGITAL CONTENT AND DIGITAL SERVICES AND ON THE SALE OF GOODS

Art. 33. (1) When the goods do not meet the individual requirements for conformity with the contract, the objective requirements for conformity and the requirements for assembly or installation of the goods, the consumer shall have the right:

1. to file a complaint, asking the seller to bring the goods in compliance;

2. to receive a proportional reduction of the price;

3. to terminate the contract.

(2) In the cases under par. 1, item 1, the consumer may choose between repair or replacement of the goods, unless this proves impossible or would lead to disproportionately high costs for the seller, taking into account all the circumstances of the case, including:

1. the value that the goods would have had if there had been no lack of conformity;

2. the significance of the non-compliance, and

3. the possibility to provide the other means of protection to the consumer without significant inconvenience to the consumer.

(3) The seller may refuse to bring the goods in compliance if the repair and replacement are impossible or if they would lead to disproportionately high costs for it, taking into account all the circumstances, including those under para. 2, items 1 and 2;

(4) The consumer has the right to proportionally reduce the price or to cancel the contract of sale in the following cases:

1. the seller has not performed repair or replacement of the goods according to art. 34, para. 1 and 2 or, when applicable, has not performed repair or replacement according to art. 34, para. 3 and para. 4 or the seller has refused to bring the goods in compliance with para. 3;

2. there is a discrepancy despite the actions taken by the seller to bring the goods in compliance; in case of non-conformity of durable goods and goods containing digital elements, the seller has the right to make a second attempt to bring the goods in compliance within the warranty period under Art. 31;

3. the non-compliance is so serious as to justify an immediate reduction in the price or cancellation of the contract of sale, or

4. the seller has stated or it is clear from the circumstances that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

(5) The consumer has no right to terminate the contract if the discrepancy is insignificant. The burden of proving that the non-conformity is insignificant is borne by the seller.

(6) The consumer has the right to refuse the payment of the remaining part of the price or of part of the price until the seller fulfills his obligations for bringing the goods in compliance.

Art. 34. (1) The repair or replacement of the goods shall be carried out free of charge within a reasonable term, as of notifying the seller by the consumer of the non-conformity and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were needed. of the user.

(2) For goods other than goods containing digital elements, the repair or replacement of the goods shall be carried out free of charge within one month from the notification of the seller by the consumer of the non-conformity and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were needed by the consumer.

(3) When the non-conformity is eliminated by repair or replacement of the goods, the consumer shall make the goods available to the seller. When exchanging goods, the seller takes the replaced goods back from the consumer at his own expense.

(4) Where the repair requires the dismantling of the goods which were installed in accordance with their nature and purpose before the non-conformity occurred, or where those goods are to be replaced, the seller's obligation to repair or replace the goods includes the dismantling of the goods which do not correspond, and the installation of replacement goods or repaired goods, or bearing the costs of dismantling and installing the goods.

(5) The consumer does not owe payment for the usual use of the replaced goods for the time before their replacement.

Art. 35. The reduction in price is proportional to the difference between the value of the goods received by the consumer and the value that the goods would have had in the absence of non-conformity.

Art. 36. (1) The consumer shall exercise his right to terminate the contract through an application to the seller, by which he shall notify him of his decision to terminate the contract of sale.

(2) When the non-conformity refers only to some of the goods, delivered according to the contract of sale, and there is a ground for annulment of the contract according to art. 33, the consumer has the right to terminate the contract of sale only in respect of those non-conforming goods, as well as in respect of all other goods which he has acquired together with the non-conforming goods, if it cannot reasonably be expected that the consumer will agree to keep only the goods that correspond.

(3) When the consumer terminates the contract of sale in whole or in part only in respect of some of the goods delivered under the contract of sale, the consumer shall return these goods to the seller without undue delay and no later than 14 days from the date has notified the seller of its decision to terminate the contract of sale. The deadline is considered met if the consumer has returned or sent the goods back to the seller before the expiry of the 14-day period. All costs for returning the goods, incl. Shipping of the goods are at the expense of the seller.

(4) The seller shall refund to the consumer the price paid for the goods after their receipt or upon presentation of proof by the consumer for their sending to the seller. The seller is obliged to refund the amounts received using the same means of payment used by the consumer in the initial transaction, unless the consumer has expressly agreed to use another means of payment and provided that this does not involve costs for the consumer.

Art. 41. The user has the right to file a complaint for:

1. non-provision of the digital content or the digital service according to art. 16;

2. inconsistency of the digital content or the digital service according to art. 17 and 18 to align digital content or digital service;

3. non-conformity of the goods, incl. of the goods containing digital elements, according to art. 33 - 36.

Art. 42. (1) The consumer has the right to file a claim for the goods, incl. of goods containing digital elements, regardless of whether the manufacturer or seller has provided a commercial guarantee for them.

(2) When the producer or the trader has provided a commercial guarantee for the goods, incl. of the goods containing digital elements, and the alignment of the goods is carried out by replacement, the seller is obliged to keep the consumer's original warranty conditions. When the claim is satisfied by repairing the goods, the repairs are reflected in the warranty card and the repair period is added to the warranty period.

Art. 43. (1) The complaint of digital content or digital service shall be presented to the trader or to a person authorized by him. Complaints about goods, incl. of goods containing digital elements shall be presented to the seller or to a person authorized by him.

(2) The complaint shall be submitted orally or in writing.

(3) When filing a complaint, the consumer shall indicate the subject of the complaint, his preferred way of satisfying the complaint, respectively the amount of the claimed amount, and a contact address.

(4) When submitting a complaint, the consumer shall obligatorily apply the documents on which the claim is based:

1. receipt, invoice or document certifying the payment;

2. protocols, acts or other documents establishing the non-conformity of the digital content or the digital service or of the goods, incl. of goods containing digital elements;

3. other documents establishing the claim on grounds and amount.

Art. 45. (1) The reclamation of the goods may be filed up to two years, as of the delivery of the goods.

(2) Complaints of goods containing digital elements may be filed within:

1. two years from the delivery of the goods and the provision of the digital content or digital service, where the contract of sale provides for a one-off provision of digital content or digital service;

2. two years from the delivery of the goods and the commencement of the continuous provision of the digital content or digital service, where the sales contract provides for the continuous provision of the digital content or digital service within a certain period of time;

3. the period of time during which the digital content or digital service must be provided / provided, according to the sales contract, when the contract provides for continuous provision of digital content or digital service for a period longer than two years.

(3) The term under par. 1 and 2 shall cease to run during the time necessary for bringing the goods, incl. of goods containing digital elements in accordance.

(4) If the producer or the seller has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for filing a claim under para. 1 and 2, the claim may be filed until the expiration of the commercial guarantee under the conditions specified therein.

Art. 46. ​​Traders providing digital content and digital services and sellers of goods, incl. of goods containing digital elements are obliged to accept consumer complaints if they are submitted in a timely manner.